John Doe

While ACME Food Delivery and our restaurant partners take food safety seriously, it is important to understand how food is prepared in a commercial kitchen environment.What is Cross-Contamination? ...

Your safety is more important than a single order. If a restaurant receives your request and determines they cannot safely prepare your meal (due to shared kitchen space or pre-mixed ingredients), ...

We want to make sure your meal is prepared exactly how you need it. To ensure the restaurant is aware of your food allergies, follow these steps before checking out:Select your item: Once you tap o...

Every driver on our platform must pass a comprehensive multi-step background check before their first delivery. This includes:Criminal record screening.Motor vehicle record check.Valid ID and insur...

To keep our community safe and respectful:For Customers: Please be ready to receive your order and treat drivers with respect.For Drivers: Please follow delivery instructions and handle food with c...

We partner only with licensed restaurants that meet local health department standards. We provide our delivery partners with insulated bags to maintain proper food temperatures and offer "Tamper-Ev...

Traffic happens! If your driver appears to be stationary or the ETA is increasing:Check the Map: You can see your driver’s real-time progress.Wait 5-10 Minutes: ETAs are estimates. Most delays reso...

If you realize your address is incorrect after placing an order:Before a Driver is Assigned: You can update the address directly in the order tracking screen by tapping Edit next to the address.Aft...

If an item is missing or you received the wrong dish:Check the Bag: Small items or sauces are often tucked at the bottom.Report the Error: Select the order in the Activity tab and tap Support > Mis...

Your safety is our absolute priority. If you have received an order that contains an allergen you disclosed (such as nuts), or if you believe there has been cross-contamination, please follow these...