I received an item with ingredients I am allergic to. What should I do?

Your safety is our absolute priority. If you have received an order that contains an allergen you disclosed (such as nuts), or if you believe there has been cross-contamination, please follow these steps:

1. Safety First: If you suspect the presence of an allergen, stop eating the item immediately. If you are experiencing an allergic reaction, contact emergency services (e.g., 911) immediately.

2. Report the Incident: Once safe, go to Orders, select the order, and tap Help > Food Safety Issue.

3. Provide Details: Describe the issue (e.g., "Found peanuts in the Satay despite 'No Nuts' instruction"). Please upload a photo of the dish and the receipt.

Resolution: Our Safety Team will investigate the incident with the restaurant. You may be eligible for a full refund for the affected items.